notification

Notice of temporary suspension of business activities to prevent coronavirus spread (7/31)

This is TurnTable Hostel.
TurnTable Hostel is currently closed following the COVID-19 expansion,
Considering that infected people may increase rapidly, we decided to remain closed for the time being from August on wards.
Please consult our website for updated information regarding business resumption.
We are deeply sorry for the sudden notification and sincerely apologize for causing the customer of the reservation trouble, and hope to have your understanding and cooperation.
[About the current reservation]
We are processing the cancellation of the reservation free of charge.
For the customers that already paid in advance, we will start immediately the refund process of the settled payment in full.
Note that the amount of time required for your refund may differ depending on your credit card company. Please refer to the credit card company questions related to the approximate time for the refund process to complete.
If you require any further information or questions regarding this matter, please contact us.
For more information regarding the business resumption subject to the status of COVID-19 and announcements from the relevant authorities, you can visit our website.
Please visit our website for the latest information about reopening (https://turn-table-hostel-jp.book.direct/ja-jp).
Feel free to contact us for requests or further information.
■TurnTable Hostel inquiry
hostel@turntable.jp
03-3461-7733
(telephone is disconnected during the suspension of the business period. Please inquire by email)
We apologize for the trouble again.
Thank you in advance for your consideration.
Our team hopes for your visit in the future,
wish you health and stay safe.
TurnTable Hostel


Notice of change in temporary closure period (updated on June 30)

We would like to express our sincere gratitude for your continued support and patronage.
After the declaration of emergency, our temporary closure period will be extended.
We have been working to resume operation in July but it has not been possible yet.
We regret to inform you that we will remain closed during July.
We sincerely apologize for any inconvenience caused.
The planed date for resumption of activities is as below.
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Until July 31, 2020
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To customers who have made their reservations and payment during the business suspension period.
You can cancel your reservation for free.
Customers who have completed the pre-payment will receive a full refund.
We will contact you in order, so please wait until further notice.
Please understand that we have explored every option before making this decision, and also our highest priority is the safety of our customers and employees.
We truly hope that the situation will come to an end quickly and we will be able to welcome you with a smile promptly.
Please take care, be safe, and stay healthy.
TurnTable Hostel

Notice of change in temporary closure period (updated on May 30)

We would like to express our sincere gratitude for your continued patronage.
With the issuance of the emergency declaration
We have decided to change the temporary holiday period.
We sincerely apologize for any inconvenience caused.
The holiday period after the change is as follows.
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Until June 30, 2020
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To customers who have made reservations and payments during the holidays
You can cancel your reservation for free.
Customers who have completed the pre-payment will receive a full refund.
We will contact you in order, so please wait for a while.
We hope that you will understand that we have made various discussions before making such a decision, and made the decision with the highest priority to safety for customers and employees.
We sincerely hope that the situation will come to an end and we will welcome you with a smile as soon as possible.
And I wish you all good health.
■ Contact
turntable@rprojectjapan.com
03-3461-7733
(The phone will not be connected during the holidays. Please contact us by email)

About our company's approach to new coronavirus infectious diseases (Updated on May 11)

After the reopening of business, the hostel will make the following efforts to ensure the peace of mind of our guests.
We may cooperate with our customers, but we ask for your cooperation so that everyone can feel at ease.
1. Installation of disinfection alcohol Install disinfection alcohol in the common area.
2. Thorough alcoholic disinfection and ventilation during cleaning Thorough alcoholic disinfection of doorknobs, switches, buttons in elevators, doors of restrooms, etc. Staff will open windows for ventilation in the common area on a regular basis.
3. Physical condition and hygiene management of staff The staff measures the temperature when they go to work. We wash our hands frequently, gargle, and thoroughly manage our physical condition. Wear a mask when you serve.
4. Confirming your health condition At check-in, you will be asked to fill in the items related to your health condition, and the non-contact thermometer will measure your temperature. Please note that the use of 37.5 degrees or higher will be refused. If you feel unwell during your stay, please let the staff know.
5. Receptionist for the prevention of splash infection We have installed a transparent film on the front desk, and we ask our customers to cooperate with us at intervals of 2 m.
6. Prevention of infection in the dormitory room Customers should stay at sufficient intervals. A spray infection prevention sheet will be installed on the bed facing the common passage.

Notice of change in temporary closure period

We would like to express our sincere gratitude for your continued patronage.
With the issuance of the emergency declaration
We have decided to change the temporary holiday period.
We sincerely apologize for any inconvenience caused.
The holiday period after the change is as follows.
------------------
Until May 31, 2020
------------------
To customers who have made reservations and payments during the holidays
You can cancel your reservation for free.
Customers who have completed the pre-payment will receive a full refund.
We will contact you in order, so please wait for a while.
We hope that you will understand that we have made various discussions before making such a decision, and made the decision with the highest priority to safety for customers and employees.
We sincerely hope that the situation will come to an end and we will welcome you with a smile as soon as possible.
And I wish you all good health.
■ Contact
turntable@rprojectjapan.com
03-3461-7733
(The phone will not be connected during the holidays. Please contact us by email)